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Ski Racing Terms and Conditions

Terms of Use of the www.skiracing.eu Online Store

The online store www.skiracing.eu is owned by SIA “Aqua Pro”, registered with the Register of Enterprises of the Republic of Latvia under No. 40103152891, VAT No. LV40103152891, address: Garozes iela 1, Rīga, LV-1004, hereinafter – the Seller.

By using www.skiracing.eu or shopping in the physical FANS Prosport stores, including ordering goods and making purchases on www.skiracing.eu, you, hereinafter – the Buyer, automatically agree to all the terms and conditions of use, purchase, payment, delivery, privacy, warranty, warranty disclaimer and contract withdrawal applicable to www.skiracing.eu, hereinafter – the Terms.

The Seller reserves the right to change these Terms without prior notice.

1. General Provisions

1.1. Use of the www.skiracing.eu online store does not grant any ownership rights to this site’s content. It is prohibited to use or republish information posted on www.skiracing.eu unless permission has been granted by the content owner or there is another type of authorization in accordance with the law.

1.2. The product content, descriptions and other information displayed on www.skiracing.eu are the property of SIA “Aqua Pro”.

1.3. In connection with the services used, SIA “Aqua Pro” is entitled to send the Buyer notifications and reminders regarding services initiated but not completed, as well as other information, to the email address provided. SIA “Aqua Pro” is also entitled to send information, including by direct calls, about news, promotions and discounts of www.skiracing.eu, SIA “Aqua Pro” and its partners. You have the right to opt out of receiving any news by unsubscribing or by emailing: efans@fans.lv.

1.4. Actual product availability may differ from that indicated on www.skiracing.eu. If the ordered item is not available, or not available in the quantity ordered, and the Buyer declines to purchase other equivalent or similar goods, the Seller reserves the right to cancel the order without compensation to the Buyer, informing the Buyer and refunding any payments made for the order, if such have been made.

1.5. Product images displayed on www.skiracing.eu may differ from the actual item offered. To clarify or specify product characteristics or resolve any uncertainties related to ordering, please contact efans@fans.lv or call +371 20110013.

1.6. Prices on www.skiracing.eu and in physical FANS Prosport stores may differ.

1.7. Ownership of goods purchased on www.skiracing.eu passes from the Seller to the Buyer at the moment of Payment.

2. Purchase and Payment Terms

2.1. Sale of goods offered on www.skiracing.eu takes place via an online offer. When the Buyer places an order and makes a purchase, a distance contract is concluded between the Buyer and the Seller, hereinafter – the Contract. The terms of the distance contract are governed by Section 10 of the Consumer Rights Protection Law of the Republic of Latvia and Cabinet of Ministers Regulations No. 255.

2.2. Orders can be placed on www.skiracing.eu, by phone at +371 20110013, or by email at efans@fans.lv.

2.3. Purchases on www.skiracing.eu can be made either by registering and creating a personal account or without registration.

2.4. All prices are final at the moment of ordering and include value added tax (VAT). All prices are indicated in euros (EUR).

2.5. Delivery costs are not included in the prices.

2.6. Payment methods for purchases in the www.skiracing.eu online store:

  • cash – upon receipt of the goods in FANS stores;
  • payment card (including Google Pay/Apple Pay) – when purchasing on www.skiracing.eu or upon receipt in FANS stores;
  • internet bank transfer – when purchasing on www.skiracing.eu;
  • bank transfer to SIA “Aqua Pro” account No. LV16HABA0551040339701, AS Swedbank – when purchasing on www.skiracing.eu based on a manually issued and sent invoice (invoice payment term: 3 days);
  • leasing. The Buyer may be a natural person or a legal entity.

2.7. After placing an order you will receive an order confirmation at your specified email address, and if necessary the www.skiracing.eu staff will contact you regarding delivery details and costs.

3. Delivery Terms

3.1. Delivery of goods available in the Seller’s warehouse(s) is performed within 1–3 business days.

3.2. Delivery costs are determined by the goods delivery price list.

3.3. Delivery methods are as follows:
– by courier to the specified address;
– pick-up at any FANS store.

3.4. In the case of leasing, documents may be signed only by the lessee.

3.5. Upon receipt of the goods, the Buyer is obliged to ensure that the goods correspond to the order and to visually assess the external condition and packaging. By signing the waybill/delivery note, the Buyer confirms that the goods received correspond to the order and that the packaging quality is appropriate.

3.6. If the goods delivered do not correspond to the order, or packaging or goods have visible defects, the Buyer must inform the Seller of this within 2 business days. In such cases, the Buyer and the Seller shall seek to agree on one of the following solutions:

  • The order/purchase remains in force and the goods remain the Buyer’s property; however, the Seller compensates the Buyer for packaging or visual defects or for non-conformity of the goods with the order.
  • The Buyer and the Seller agree to exchange the goods for conforming goods. In this case, the Buyer returns the goods to the Seller (Aqua Pro SIA, Rīga, Garozes 1, LV-1004) at the Seller’s expense, and the Seller sends the Buyer goods conforming to the order to the same address at the Seller’s expense within 5 days after receiving the returned goods from the Buyer.
  • The order/purchase is canceled. In this case, the Buyer returns the goods to the Seller (Aqua Pro SIA, Rīga, Garozes 1, LV-1004) at the Seller’s expense, and the Seller refunds the Buyer the purchase amount of the returned goods and the delivery fee within 5 days after receiving the returned goods from the Buyer.

3.7. If the Buyer and the Seller cannot reach a mutual agreement, the Buyer may exercise the Right of Withdrawal specified in these Terms or contact the Consumer Rights Protection Centre with the appropriate application (PTAC form).

3.8. Oversized goods and goods weighing more than 30 kg are delivered only to the building’s (apartment building’s) entrance door. In such cases, the Buyer must arrange to bring the goods into the building (carry them into the apartment).

4. Privacy Policy for www.skiracing.eu

4.1. During the visit to and use of www.skiracing.eu, SIA “Aqua Pro” may receive information containing personal data:
– obtained directly (name and surname, phone number and email address);
– indirectly, by obtaining information (for example, using cookies and other technical means to monitor use of www.skiracing.eu).

4.2. SIA “Aqua Pro” processes Buyers’ personal data in compliance with the requirements of the Personal Data Protection Law and other laws of the Republic of Latvia governing the processing and protection of personal data. When processing and storing Buyers’ personal data, SIA “Aqua Pro” uses organizational and technical measures that protect personal data from accidental or unlawful disclosure or alteration, as well as from any other unlawful processing.

4.3. By purchasing goods and services offered on www.skiracing.eu, the Buyer agrees and authorizes SIA “Aqua Pro” to register, enter, store, systematize, use and process the data in any other way.

4.4. SIA “Aqua Pro” ensures the protection and security of Buyers’ personal data and their non-disclosure to third parties to the extent provided by the requirements of the Personal Data Protection Law and other laws of the Republic of Latvia governing personal data processing and protection, except to the Seller’s partners who provide the delivery of goods purchased in the www.skiracing.eu online store, goods financing and service provision, to the extent that personal data are necessary for the performance of contractual obligations.

4.5. SIA “Aqua Pro” may also transfer the data collected and stored in the www.skiracing.eu online store to third parties for informational and statistical purposes. DATA THAT WOULD ALLOW IDENTIFICATION OF A PERSON ARE NOT DISCLOSED AND ARE NOT TRANSFERRED TO THIRD PARTIES IN THIS PROCESS, EXCEPT FOR ORDERS MADE WITH THE PAYMENT METHOD “LEASING” IN WHICH PERSONAL DATA MUST BE VERIFIED.

4.6. SIA “Aqua Pro” does not associate a user’s IP address and email address with data that would allow identification of this user. This means that each user session will be recorded, but the www.skiracing.eu online store user will remain anonymous.

4.7. All materials sent to or entered in the www.skiracing.eu online store, except personal data, become the property of SIA “Aqua Pro”, which, as the owner of www.skiracing.eu, is entitled to use them for its own purposes.

Cookies

4.8. www.skiracing.eu uses cookies that enable broader use of the website and the www.skiracing.eu online store.

4.9. Cookies are small text files that a web browser (for example: Internet Explorer, Firefox, Google Chrome or Safari) saves on a web user’s computer, tablet or smartphone. This allows websites to store the web user’s individual settings as well. Cookies typically contain information about the website name, the duration of storage on the device and a unique number. Cookies can be considered a way for a website to obtain information that allows it to recognize a user and respond accordingly.

4.10. SIA “Aqua Pro” and its partners – third parties – may use cookies to analyze www.skiracing.eu visitors’ interests, behavior, habits, etc. The purpose of this analysis is to provide each www.skiracing.eu visitor with the most appropriate content. The information that SIA “Aqua Pro” and its partners – third parties – may collect can include data such as geographic location and contact information, for example an email address.

4.11. By using the www.skiracing.eu online store, the user agrees to the analysis of the computer’s cookies in order to offer personalized offers.

4.12. Information related to cookies is not used to personally identify the user (Buyer). Cookies are used for the following purposes:
– tailoring www.skiracing.euto users’ (Buyers’) preferences;
– optimizing the use of www.skiracing.eu;
– advertising and marketing optimization based on interest in certain benefits;
– compiling statistics on the number of www.skiracing.eu visitors.

4.13. Cookies do not have to be enabled for the website to function, but cookies provide broader website functionality. It is possible not to use cookies on www.fans.lv by changing the browser settings or deleting cookies; however, in certain cases some functions may be limited while browsing www.fans.lv.

5. Security of the www.skiracing.eu Online Store

www.skiracing.eu uses one of the world’s best-known secure connection protocols – SSL (Secure Socket Layer). This means that data between your computer or smart device and the www.skiracing.eu server are transmitted in encrypted form. A secure connection can be recognized by the padlock symbol in the browser’s address bar. The SSL certificate version used by www.skiracing.eu is appropriate for protecting online stores in which users make purchases and provide their data. When paying for an order on www.skiracing.eu, all payment information is provided to and stored in the database of the service provider, and SIA “Aqua Pro” does not have access to it.

6. Warranty

6.1. Goods purchased on www.skiracing.eu are covered by the manufacturer’s warranty. The warranty period and conditions are individual for each product.

6.2. Information on the warranty period for a specific product is indicated in the product description or can be obtained by contacting a www.skiracing.eu customer consultant.

6.3. If the Buyer is a natural person, then in accordance with the Consumer Rights Protection Law of the Republic of Latvia, the Buyer has the right to submit a claim for goods not conforming to the terms of the contract within 24 months from the date of delivery. This period applies even if the manufacturer has set a shorter warranty period than 24 months for the relevant product.

6.4. If the Buyer is a legal entity, then in accordance with the applicable regulatory enactments, the Buyer has the right to submit a claim for goods not conforming to the terms of the contract in accordance with the warranty period set by the manufacturer.

6.5. A warranty claim is valid only for fully paid goods and only if a proof of purchase (receipt, bank payment) and the warranty card (if one was issued) are presented.

6.6. The right to submit a claim is valid only if the goods have been used solely for their intended purpose and under the intended conditions.

6.7. Warranty service is provided at Fans service centers.

6.8. The manufacturer’s warranty conditions do not apply in the following cases:

– the goods have damaged warranty seals or serial numbers;
– the goods have not been used for their intended purpose;
– the goods have not been operated or maintained in accordance with the user manual;
– the goods or parts thereof are scratched, broken, cracked; water has entered areas not intended for it; foreign objects have entered the goods; or there are other traces indicating improper operation;
– the damage was caused by non-conformity of the power supply, telecommunications or cable networks with the standards specified by the manufacturer, by rapid temperature fluctuations, as well as other domestic and external factors such as soot, smoke, dust, sand, moisture, impacts, scratches;
– traces of unauthorized or unqualified repairs are visible;
– cases of natural, normal wear and tear;
– non-standard power elements, accessories, spare parts, as well as raw or auxiliary materials not certified by the manufacturer for use with the product have been used;
– the goods have been used for industrial or professional purposes (if the specific product is not intended for such purposes);
– as a result of improper transportation of the goods;
– the warranty does not apply to design elements of the goods;
– mandatory regular maintenance specified in the user manual, warranty card or technical passport (e.g., for bicycles) has not been performed.

6.9. In case of disputes, the Buyer has the right to contact the Consumer Rights Protection Centre of the Republic of Latvia: http://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija and resolve the situation in accordance with the legislation of the Republic of Latvia.

7. Right of Withdrawal

7.1. In accordance with the Consumer Rights Protection Law, the Buyer has the right to withdraw from the distance contract (purchase on www.skiracing.eu) within 14 days without giving a reason. The right of withdrawal is valid for 14 days from the moment the Buyer or a third person indicated by the Buyer, who is not the carrier, has acquired possession of the goods.

7.2. To exercise the right of withdrawal, the Buyer must fill in the Application for the Exercise of the Right of Withdrawal, send it to the Seller by email: efans@fans.lv, and within 14 days from the date of sending this application return the goods to the Seller – at Rīga, Garozes iela 1, LV-1004, SIA “Aqua Pro”, on working days from 10:00 to 18:00.

7.3. The Buyer may return the goods to the Seller by delivering them in person to the address specified by the Seller during the specified working hours or by sending them by courier.

7.4. When returning goods to the Seller, the Buyer shall ensure appropriate packaging for transportation.

7.5. The costs of returning the goods to the Seller are borne by the Buyer.

7.6. Upon receiving the Buyer’s Application for the Exercise of the Right of Withdrawal, the Seller shall, no later than within 14 days, refund to the Buyer the purchase price of the returned goods as well as the lowest possible delivery cost.

7.7. The Seller has the right to withhold the refund to the Buyer until the Seller has received the returned goods.

7.8. The Seller shall refund the said amount using the same means of payment as used by the Buyer, unless the Seller and the Buyer agree on another means of payment.

7.9. During the withdrawal period, the Buyer has the right to use the goods to the extent necessary to ascertain the nature, characteristics and functioning of the goods (to the same extent as would be possible before purchase in a physical store).

7.10. When exercising the right of withdrawal, the Buyer is responsible for any use of the goods beyond what is necessary to ascertain their nature, characteristics and functioning. During the withdrawal period, the Buyer is directly responsible for use of the goods that is incompatible with the principle of good faith, as well as for any reduction in the value, quality and safety of the goods.

7.11. The right of withdrawal does not apply to Buyers who are legal entities.

7.12. Damage caused by natural conditions is not compensated.

7.13. Goods purchased in physical FANS Prosport stores are not exchanged and are not accepted back.

7.14. The right of withdrawal does not apply in the following cases:

– in the cases mentioned in Clause 7.1 of the “Delivery Terms” section of these Terms;
– in the cases set out in Paragraph 22 of Cabinet of Ministers Regulations No. 255 of 20 May 2014 “Regulations on Distance Contracts”, including where:
– the goods have been made to the Buyer’s specifications or are clearly personalized;
– the Buyer has opened the packaging of goods which, for health and hygiene reasons, cannot be returned;
– due to their properties, the goods will irreversibly mix with other items after delivery;
– the contract has been concluded at a public auction.

8. Other Provisions

8.1. Any dispute arising between the consumer and the seller or service provider shall be resolved through negotiations, with the parties seeking to reach an agreement.

8.2. If a dispute between the consumer and the seller cannot be resolved through negotiations, the consumer shall submit a written application to the seller indicating:
– name, surname, residential address and contact information;
– the date of submission of the application;
– the essence of the dispute, the claim and its justification.

8.3. Copies of transaction documents and other documents substantiating the application shall be attached to the application.

8.4. If the seller refuses to fulfill the consumer’s claim or the consumer is not satisfied with the seller’s proposed solution, the consumer has the right to contact:
– the Consumer Rights Protection Centre for assistance in resolving the dispute;
– a consumer out-of-court dispute resolution body, if one exists in the relevant field;
– the Consumer Dispute Resolution Commission;
– a court.

Application Forms

  • Warranty Claim Form
  • Application for the Exercise of the Right of Withdrawal
  • PTAC Application Form
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